Frequently Asked Questions
Quick answers to the most common questions about shipping, sizing, materials, returns, and warranty.
Orders & Shipping
How long does shipping take?
Most orders ship in 2–3 business days. Standard US delivery is typically 3–6 business days after processing.
Expedited options are available at checkout. You’ll receive tracking via email or SMS.
Do you ship internationally?
Yes. International rates and duties are shown at checkout. Delivery usually takes 7–21 business days depending
on location and carrier speed.
Can I change or cancel my order?
We start processing quickly. If you need a change, contact us immediately with your order number. If your order
has already shipped, you can start a return once it arrives.
Products & Sizing
What materials are your apparel items made from?
We select soft, durable blends for comfort and performance. Each product page lists fabric content and care
instructions. When in doubt, machine wash cold and hang dry.
How do I choose the right size?
Use the size chart on each product page. If you’re between sizes, we generally recommend sizing up for a relaxed fit.
Still unsure? Reach out with your measurements and the item you’re considering.
Are knives, filters, and tools tested?
Yes—our field team uses and evaluates gear for real-world reliability. Always follow manufacturer instructions
and local laws when using outdoor equipment.
Returns & Warranty
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original condition and packaging.
Start your return at /pages/returns. A small fee may be deducted
for prepaid return labels.
How do exchanges work?
Choose “Exchange” when starting a return. We’ll reserve the replacement and ship it once your return is scanned
by the carrier. If the item is out of stock, we’ll issue a refund.
Do products come with a warranty?
Many items include a manufacturer warranty. If you suspect a defect, contact us with photos and your order number.
We’ll help troubleshoot and coordinate a replacement or refund according to the policy.
Payments & Discounts
What payment methods do you accept?
Major credit/debit cards, Shop Pay, and other options shown at checkout. Gift cards and discount codes can be applied
on the payment screen.
Can I stack discount codes?
Unless otherwise stated, discount codes can’t be combined. Promotions may exclude certain items or collections.
Account & Support
Do I need an account to order?
No—guest checkout is available. Creating an account lets you view order history and speeds up future purchases.
How can I contact support?
Email info@pnwsurvivalgames.com or use our
contact form. We aim to reply within 1–2 business days.
Still need help?
If your question isn’t covered here, reach out—our team is happy to help.